Return & Refund Policy

Return & Refund Policy for BAGGU

Return Eligibility and Timeframe

At BAGGU, we want you to feel confident when shopping with us. You can request to return most products within 30 days of delivery. Returns submitted after this 30-day period may not be accepted unless required by law.

Conditions for Return

To be eligible for a return, items must meet all of the following conditions:

Remain in substantially the original condition
Not be used beyond reasonable inspection
Be free from damage caused by misuse or improper handling
Include original packaging where applicable
Include all accessories and included components
Be identifiable as matching the original order

Note that some products may have specific return restrictions or requirements communicated at the time of purchase.

Products with Return Limitations

Due to hygienic or other legitimate reasons, certain items may be excluded from returns or have special return policies. These restrictions depend on product type, condition, personalization, or customization and will be communicated as applicable.

How to Request a Return

Contact BAGGU customer support before returning any product.
Provide your order details and specify the product you wish to return.
You may be asked to provide photographs or additional information to support your request.
After review, you will receive instructions on how to proceed with your return.

Return Shipping Costs

If you are returning a product due to a change of mind or personal preference, you are typically responsible for the return shipping fees. For items that are defective, damaged, or incorrectly supplied, BAGGU will advise if different shipping arrangements apply.

Please note original shipping fees may not be refundable where allowed by law.

Refund Process

Returned products will be inspected upon receipt at BAGGU. If your return meets our policy conditions, we will issue a refund to the original payment method used for your order.

The refund process usually takes between 5 and 10 business days, depending on your payment processor and financial institution.

Damaged or Incorrect Products

If you receive a product from BAGGU that is damaged, defective, or different from what you ordered, please contact customer support as soon as reasonably possible.

You may be asked to provide photos and order information to assist in resolving the issue promptly.

Exchanges

BAGGU may offer exchanges based on product availability. If the desired replacement is unavailable, another suitable resolution will be provided when applicable.